Animal owners, primary care veterinarians, and ACVS Diplomates: communication is key

With rapid advancements in veterinary care continuing, the role of referrals for surgery and specialized medicine is on the rise.

Primary care veterinarians (PCV) may often find themselves in a situation where the best care for their patients involves referral to an ACVS Diplomate for advanced care, including consultations and surgical procedures. And animal owners very often need help communicating with their PCV and the veterinary surgeon.

When a PCV refers a patient to an ACVS Diplomate, it is crucial that the PCV has the confidence that their patient and animal owner will receive the best care possible. The PCV, animal owner, and ACVS Diplomate must all work in concert to achieve the best healthcare outcomes for the veterinary patient. Achieving the best outcomes requires clear communication, mutual respect, and empathy among all three parties.

ACVS is pleased to share the ACVS Collaborative Relationship Communication Tool, which outlines simple steps for animal owners, veterinary surgeons, and PCVs to take to achieve these goals.